CPS employs a field service team that consists of former OEM engineers each having a minimum of ten years equipment expertise. Our engineers are full time employees that participate in every level of customer support. Our engineers are ready when needed to support any customer requirement.

Field Service

  • Emergency down support
  • Periodic Maintenance
  • Installation Support
  • Equipment wellness and audit support
  • Lab space and Resources

Service Programs

  • On Site Service Contracts
  • Bank of Billable Hours Contracts
  • Scheduled Site Visit Contracts for Wellness checks
  • Customer response to issues/requests on legacy toolsets

Technical Support

  • CPS does not charge for telephone and email support; this service helps to eliminate the need for many onsite FSE visits and may reduce our Customer’s overall COO